Privacy

Harbour Millwork collects only the information needed to answer an enquiry, plan a project, prepare a quote or provide a document you asked to receive.

What the forms collect

The contact form collects your name, email address, optional phone number and message. The cabinet intake can also collect room dimensions, openings, utilities, appliance model numbers, cabinet selections, budget and schedule information, photographs, drawings and other files you choose to attach.

Cabinet plan drafts

The cabinet intake saves typed answers and selections in local browser storage on your device. This draft lets you close the page and continue later. The browser does not save attached photographs, drawings or plan files, so you must reattach them when you return. A successful submission removes the typed form draft. Clearing site data removes every local browser copy.

Recognizing repeat cabinet requests

The cabinet intake creates a random first-party browser identifier and keeps it in local browser storage. A submission associates that identifier with the contact and project information the visitor supplies. Harbour Millwork compares hashed versions of the identifier, email address, phone number, company, professional reference and complete project address with earlier submissions. This comparison helps identify repeated requests for planning work when the visitor changes one part of their contact information.

The comparison produces a review flag for Harbour Millwork. It does not make an automatic decision about the visitor. Families, offices and contractors may share devices or contact details, so a person reviews every possible match. Clearing site data removes the browser identifier from that browser. A different browser or device receives a different identifier.

How you found the site

The cabinet intake includes an optional “How did you hear about us?” question. The site also keeps first-party lead-source information in your browser so a quote can record the Harbour Millwork page where a visit began, the time, an external referring hostname when the browser supplied one and campaign tags such as utm_source or utm_campaign. It also records advertising click identifiers supplied by Google or Microsoft. A random identifier separates one browser session from another.

This information is used to understand which referrals and campaigns produce real enquiries. It does not include an IP address, browser fingerprint, full referring URL or search query. The original visit is kept in local browser storage and the current visit is kept for the browser session. Clearing site data removes those browser copies.

The cabinet intake also records anonymous progress through its eight planning steps. Each progress record contains the completed steps, the current step, the visit time and the lead-source information described above. It excludes names, contact details, cabinet selections, measurements and project notes. Harbour Millwork uses these totals to find parts of the intake that clients leave before requesting a quote.

The site keeps one anonymous visit record for each page path opened during a browser session. Reopening the same path during that session updates the record. It contains the page path, visit time, random session id and the lead-source information described above. It excludes form values, contact details, full URLs, full referring URLs and browser fingerprints. Harbour Millwork uses the totals to understand which pages bring people to the cabinet planner and selling center information.

How it is used

We use the information to understand the work, contact you, prepare a cabinet takeoff or estimate, recognize repeat requests and keep the project record. Harbour Millwork does not sell form submissions or use them to build advertising profiles.

Website submissions and published client documents are stored with our website infrastructure. Access is limited to Harbour Millwork and the service providers needed to operate the site. A client document link contains a long random token; keep that link private and do not forward it to someone who should not see the document.

Retention and questions

Project and accounting records may be retained for business, warranty, tax and legal requirements. Information that is no longer reasonably needed is removed as part of normal record maintenance.

To ask about information you submitted, use the contact form.